Customer Care

Shipping Information
Returns Policy

Frequently asked questions (FAQ's) on Website security and safety.

Which part of Nubian Natural Website is secure?

The check-out process is secure. Your credit/debit card information is encrypted which means that no one, including us will see your full information.
What if I don't feel comfortable giving my credit card number online? Can I still order Nubian Natural products?
You can also order by telephone or fax, just call 0845 225 5778. See our Order Policy page, for details.

Will my personal information be treated confidentially?

Nubian Natural promises to treat any information provided by you confidential. This means that we will never share your information with a third party. We will keep your contact details on our database so that we can alert you to our special offers and deals. If at any time you wish to be removed from our database please send an email to mailinglist@nubiannatural.com and type ‘remove’ in the subject line.

Frequently asked questions (FAQ's) on product ingredients.

Why is the 100% sheamoisture butter called 100% and why doesn’t it look like the raw stuff?
100% sheamoisture butter means that nothing has been taken away from the raw shea butter, all that has been done is that it has been blended at high temperatures to make it easy to use at room temperature. The light refreshing scent of the butter is an essential oil, which merely uplifts the senses when the butter is rubbed into damp skin.

Have the products been tested to ensure they are safe?

The products have passed all stringent tests imposed in the USA. They are approved for importation into the UK. The products are not tested on animals, which is against the principles of the company. The company seeks to use as natural or organic products as possible.

Are the products all completely natural?

The majority of products in the Nubian Heritage and Shea Moisture range have naturally sourced ingredients. However, a few products do have synthetically sourced preservatives. Please check the ingredients of each product to satisfy yourself of the contents.

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